Sources list for QUALITY EMPLOYEE SATISFACTION CHANGE MANAGEMENT:

Schwab, D. P., & Wallace, M. J. (1974). Correlates of employee satisfaction with pay. Industrial Relations, 13, 78-89.
Job Satisfaction of Principals

Stress Reduction and the Small Business: Increasing Employee and Customer Satisfaction. SAM Advanced Management Journal, 63(1), 27.
Customer Satisfaction

Poulin, J. 1994. Job task and organizational predictors of social worker job satisfaction change: A panel study. Administration in Social Work, 18 (1), 21-38.
Job Burnout among Public Service Professionals

Heathfield, Susan (2004), "Change, Change, Change: Change Management Lessons from the Field," Your Guide to Human Resources, About.com, [1]www.about.com.
Business Management

Hills, S. (1995). "From Quality Circles to Total Quality Management." In Making Quality Critical New Perspectives on Organizational Change. Eds. A. Wilkinson and H. Willmott. London: Routledge.
Quality Circles

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